Refund Policy & 72-Hour Guarantee

Last updated: September 2026 | Risk-free deployment guarantee

72-Hour Money-Back Guarantee

Every first-time Minecraft server provisioned on Sylense (Forge, Vector, Surge) includes a 72-hour window. If the server does not meet your performance expectations or requirements, we issue a complete refund. No difficult hoops or automated runarounds.

1. Refund Eligibility Window

The 72-hour refund policy activates automatically the moment your server instance is provisioned and marked active in your dashboard. You may request a refund at any point within the first 72 hours from the exact transaction timestamp.

2. Qualifying Services

The refund guarantee applies to all standard recurring Minecraft server plans:

  • Forge Plan (4 GB RAM, 2 vCPU Cores)
  • Vector Plan (8 GB RAM, 4 vCPU Cores)
  • Surge Plan (16 GB RAM, 6 vCPU Cores)

3. How to Request a Refund

Initiating a refund request is straightforward and takes less than two minutes:

  1. Log in to your Sylense dashboard at sylense.in/dashboard.
  2. Open a support ticket or ping our 24/7 support channel in your preferred language (English, Hindi, Hinglish, or regional languages).
  3. Provide your registered account email and invoice ID, and state that you wish to invoke the 72-hour refund guarantee.

Our support staff will confirm your request, initiate the server termination process, and trigger the refund through Razorpay.

4. Refund Processing and Payouts

Refunds are credited directly back to the original payment source utilized during checkout (UPI, Debit Card, Credit Card, or NetBanking via Razorpay). Razorpay typically completes bank processing within 5 to 7 business days, depending on your issuing bank's clearing cycle.

5. Non-Refundable Scenarios and AUP Violations

To protect infrastructure integrity and prevent malicious exploitation, refunds will not be issued in the following specific cases:

  • Accounts terminated due to clear violations of our Acceptable Use Policy (e.g. launching DDoS attacks, port scanning, or hosting malicious malware).
  • Requests submitted after the 72-hour eligibility window has expired.
  • Subsequent renewal invoices beyond the initial setup billing cycle.

6. Dedicated Customer Support

If you have any questions regarding billing disputes, invoice records, or refund status, our support team is available 24 hours a day, 7 days a week at support@sylense.in.