Privacy Policy

1. Overview and Commitment

Sylense (sylense.in) prioritizes user privacy, data confidentiality, and minimal data collection. We collect only the information necessary to authenticate your account, provision your game server instances, process billing transactions, and provide 24/7 customer support.

2. Information We Collect

We collect and process the following categories of information:

• Account Identification: Email address, username, and encrypted password authentication handled securely through Supabase Auth.
• Billing Records: Name, billing address, and transaction identifiers. We do NOT store credit card numbers, debit card details, or UPI PINs on our servers.
• Technical Server Metadata: Server configuration choices, container identifiers, assigned ports, and backup schedules necessary for operating your Minecraft environment.
• Operational Logs: Connection metadata, IP addresses for DDoS filtering, and diagnostic logs to ensure network stability across India.

3. Payment Processing and Security

All electronic transactions are routed directly through our PCI-DSS compliant payment gateway partner, Razorpay. Razorpay processes credit cards, debit cards, NetBanking, and UPI payments under bank-grade encryption (TLS 1.3 / AES-256). Sylense never has direct access to your financial credentials.

4. Data Storage and Protection

User accounts, authentication tokens, and infrastructure configurations are stored within secured PostgreSQL databases with strict row-level security (RLS). Server instances operate inside isolated virtual containers to ensure that files, world saves, and configuration parameters remain completely inaccessible to other tenants.

5. Third-Party Service Providers

We partner with vetted infrastructure providers, including payment gateways (Razorpay), authentication infrastructure (Supabase), and domestic data centers in India. We do not sell, rent, or trade your personal data to any advertisers or third-party marketing companies.

6. Cookies and Local Storage

Sylense uses strictly necessary session cookies and local storage items to maintain your login state, dashboard preferences, and active cart sessions. We do not employ third-party tracking pixels or invasive behavioral profiling tools.

7. Your Rights and Data Deletion

You retain the right to review, export, or request permanent deletion of your personal account data and server backups. Data deletion requests may be initiated through our dashboard or by opening a support ticket with our 24/7 support desk.

8. Contact Information

For questions regarding this Privacy Policy or our security practices, contact us at legal@sylense.in or through our 24/7 support channel on our platform.